Shipping & Returns Policy
Information about delivery times, returns and refunds for purchases made through TovaDeal.
1. Shipping Policy
We process and ship orders as quickly as possible.
Once your order has been dispatched, delivery typically takes 5 to 14 business days, depending on your location and local carrier conditions.
2. Order Confirmation & Tracking
After placing an order, you will receive an order confirmation containing the details of your purchase.
Once your order has been shipped, tracking information will be provided when available so that you can follow the progress of your shipment.
Tracking availability may depend on the carrier and shipping method used for your order.
3. Delivery
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping information, please contact our support team as soon as possible.
Once an order has entered the shipping process, we may not be able to change the delivery address.
4. Returns Policy
If you would like to return an item, you must request a return within 14 days of receiving your order.
Before sending any item back, you must contact our support team to obtain return instructions and the correct return address.
5. How to Request a Return
Contact us within 14 days of receiving your order and let us know that you would like to make a return.
Our support team will provide you with the applicable return instructions and the correct return address.
Return the item according to the instructions provided by our support team.
Once the returned package has been received, we will process the applicable refund.
6. Refunds
Once we receive your returned package, we will issue the applicable refund to the original payment method used for the purchase.
Refunds are typically processed by us within 5 business days after receipt of the returned package.
After a refund has been processed, the time required for the funds to appear in your account may vary depending on your bank, payment provider or card issuer.
7. Damaged, Incorrect or Faulty Items
If you receive an item that is damaged, incorrect or faulty, please contact our support team as soon as possible and provide relevant details about the issue.
We may ask you to provide photographs or other information to help us review the issue and determine the appropriate solution.
8. Contact Us
If you have questions regarding delivery, tracking, returns or refunds, please contact our customer support team through the contact page available on the TovaDeal website.