Privacy Policy

1. Who We Are

TovaDeal is operated by:

26COMMERCE LTD is the controller of personal information processed through the TovaDeal website, unless otherwise stated.

2. Information We Collect

We may collect personal information that you provide directly to us when you make a purchase, contact us, create an account or otherwise interact with our website.

This information may include:

• Your first and last name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and transaction information
• Products purchased
• Customer support communications
• Account information, where applicable

We may also automatically collect certain technical information when you use the website.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referral source
• Approximate location derived from technical information
• Cookie and similar technology identifiers

3. How We Use Your Information

We may use personal information for the following purposes:

• Processing and fulfilling your orders
• Processing payments
• Providing order confirmations and shipping updates
• Delivering products to you
• Managing returns and refunds
• Responding to customer support requests
• Preventing fraud and protecting our website
• Maintaining our accounting and business records
• Improving our website and customer experience
• Measuring website performance and traffic
• Complying with applicable legal obligations
• Sending marketing communications where permitted

4. Legal Bases for Processing

Under applicable data protection law, we must have an appropriate legal basis for processing personal information.

Performance of a contract

We process information where it is necessary to process, fulfil and manage an order or provide services requested by you.

Legal obligations

We may process information where necessary to comply with accounting, taxation, regulatory or other legal requirements.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

These interests may include fraud prevention, website security, improving our services and managing our business operations.

Consent

Where required, we rely on your consent, for example for certain marketing activities or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

5. Payment Information

Payments made through TovaDeal may be processed by independent third-party payment providers.

Payment providers may collect and process payment information such as card details, billing information and transaction data in accordance with their own privacy policies.

TovaDeal does not normally receive or store your complete payment card number where the payment is processed directly by a payment provider.

6. How We Share Personal Information

We may share personal information where reasonably necessary to operate our e-commerce business.

Recipients may include:

• Payment processors
• Shipping and logistics providers
• Order fulfilment providers
• E-commerce and website service providers
• Hosting and cloud service providers
• Analytics providers
• Customer support providers
• Fraud prevention and security providers
• Professional advisers such as accountants or legal advisers
• Public authorities where disclosure is legally required

We only share information that is reasonably necessary for the relevant service or purpose.

7. Order Fulfilment and Delivery

To fulfil your order, we may provide relevant information to suppliers, fulfilment partners, warehouses and delivery providers.

This may include your name, shipping address, telephone number, email address and information about the products ordered.

These details are used for purposes such as processing, preparing, tracking and delivering your order.

8. International Transfers

Some of our service providers, fulfilment partners or technology providers may operate outside the United Kingdom.

As a result, your personal information may be processed or transferred internationally.

Where required by applicable data protection law, we take appropriate steps to ensure that international transfers of personal information are subject to appropriate safeguards.

9. Cookies and Similar Technologies

TovaDeal may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance and support marketing activities.

Some cookies are necessary for the website and checkout to function correctly.

Other cookies, such as analytics or advertising cookies, may require your consent depending on applicable law.

10. Analytics

We may use analytics technologies to understand how visitors interact with TovaDeal.

Analytics information may include pages visited, interactions, device information, traffic sources and general website usage.

This information helps us understand website performance, diagnose technical issues and improve the shopping experience.

11. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about TovaDeal products, promotions or offers.

Where consent is required, we will obtain it before sending such communications.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Service communications relating to an existing order are not marketing communications and may still be sent where necessary.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, tax, accounting and regulatory requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it.

13. Data Security

We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration, loss or misuse.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

14. Your Privacy Rights

Depending on the applicable data protection law and your circumstances, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain types of processing
• Receive certain information in a portable format
• Withdraw consent where processing is based on consent
• Object to direct marketing

These rights are subject to applicable legal conditions and exceptions.

15. Exercising Your Rights

If you wish to exercise a privacy right or ask a question about how your personal information is handled, please contact us through the contact page available on the TovaDeal website.

We may need to request information reasonably necessary to confirm your identity before processing certain requests.

16. Complaints

If you have concerns about how we process your personal information, we encourage you to contact us first so that we can review the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

Further information is available directly from the ICO.

17. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites. We encourage you to review the applicable privacy policies when visiting external websites.

18. Children's Privacy

TovaDeal is not intended to knowingly collect personal information from children who are not legally able to enter into purchases through the website.

If we become aware that personal information has been collected inappropriately from a child, we may take reasonable steps to delete that information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, legal requirements or services.

Any updated version will be published on this page.

20. Contact Us

If you have questions about this Privacy Policy or how your personal information is processed, please contact us through the contact page available on the TovaDeal website.